Terms and conditions of booking

Terms and conditions of booking

Terms and Conditions:

Please take time to read these terms and conditions governing the HotelAmaca.com website. By accessing this website, you agree to accept, without limitation or criterion, all of these terms and conditions of use.


*Room rates shown on the Hotel Amaca website are charged on a per room per night basis.

*Special Internet rates are only valid when booking through HotelAmaca.com.

*All rates quoted in Mexican Pesos.

*All rates include Tourism Levy and/or any other applicable government taxes.

*Room rates and details are correct at the time of publication and are subject to change without notice.


*Bookings may be made online at www.HotelAmaca.com, or by calling us directly to our contact phone numbers.

*Reservations are required prior to arrival.

*Reservations are only valid with a Guarantee Deposit.

*Reservation inquiries are not confirmed automatically and will be replied to within 2 working days.


*Check-in is a 15:00 or later CST

*Check-out is at 12:00 (noon). CST

*Rates subject to change.

*Early Check- out - Available No refounds p-night

*Late Check-out – requests may be made through the front desk only, and are subject to Determination based on hotel occupancy. Additional charges may apply.

*Early Check-in is subject to availability. For guaranteed early check-in, room to be reserved from the previous night.

Guarantee Deposit Policy:

*A deposit of at least one night is required to guarantee your reservation, although subject to change depending on the season booked (holidays, peak season (from November – April) and special dates may require more than one night deposit or the total balance prepaid). The remaining balance is to be settled in full upon check in.

*Your deposit should be transferred to Hotel Amaca, confirming your payment by emailing a copy of your transfer receipt.

Change, Cancellation and NO-SHOW Policy:

*Changes to your reservation and confirmation thereof is subject to room availability.

*Hotel Amaca reserves the right to debit your credit card with a cancellation fee equal to a set number of reserved nights.

Cancellation fees are based on the season:

General cancellations:

*Full refund till 24 hours prior to arrival.

*Half refund till 12 horsprior to arrival.

*No refund the last 12 hours to arrival date if the rooms can not be rented.

Winter cancellations:

*Full refund till 18 days prior to arrival.

*Half refund till 10 days prior to arrival.

*No refund the last 10 days prior date if the romos can not be rented.

Christmas and New Year cancellations:

*No refund at all

Third and Extra Person Fee:

*Room rates are listed for single / double occupancy. Additional adults sharing a room will incur a charge of 350 Mexican Pesos per night, per person.

Booking extension policy:

*Extension of stay would be provided on current room rates, subject to availability.

*Current room rates can be different from the rates at which the room were booked.


*Pets are welcome for an additional fee of 250 Mexican Pesos. They must be kept on a leash while in any public area of the hotel and are not permitted in the wadding pool.

*Pets are not to be left unattended at any time including while in the guest room. Should the pet cause any disturbance it is hotel’s right to ask that alternative arrangements be made, and if the pet causes any damage to the hotel property the guest will be responsible for any charges incurred.

Guest Behavior:

You are expected to conduct yourself at all times in an orderly and acceptable manner and not to disrupt the quiet enjoyment of other guests. We reserve the right to immediately terminate your booking and the booking of any members of your party if we (acting reasonably) deem your conduct to be in breach of this clause.

Conduct that we reasonably consider inappropriate includes but is not limited to:

  • Creating an inappropriate level of noise
  • Drunken or unruly behavior
  • Any behavior which other guests or staff find offensive in any way.

We will at all times act reasonably when making any determination under this clause. In the event that we terminate your booking, you will be required to leave your accommodation immediately. You will be held liable for any damage or loss caused by you or a member of your party. Full payment for any such damage or loss must be paid prior to your departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

Our obligations to you come to an end when the booking is terminated. We will have no obligation to refund you for lost accommodation and we will not pay for any expenses or costs incurred as a result of the termination.

For general information and booking you can contact us through Skype, Whatsapp or phone.

  322 292 3546
  322 223 3909,322 178 7674