Notice of Privacy
Responsible Identity
Hotel Amaca, with address at Calle Pino Suárez #583. Col. Emiliano Zapata. Puerto Vallarta, Jalisco. CP:48380, is a company committed to protecting your privacy. Our person in charge of Data Protection is the Hotel Amaca that is located at the same address, you can contact us by means of the following email: info@hotelamaca.com.
This Privacy Notice corresponds to the following website belonging to Hotel Amaca:
www.hotelamaca.com
Personal information
For the purposes indicated in this Privacy Notice, Hotel Amaca may collect your personal data in various ways: when the information is provided directly by you; when you visit our website; when you use the services offered by Hotel Amaca online and when we obtain information through other means than those indicated above and that are permitted by applicable laws.
The personal data obtained by the aforementioned means are:
1. Identification data: name(s), surname(s), address, home, cell and/or work telephone number, marital status, signature, email, gender, age, date of birth, username and password .
2. Financial Data: name of the cardholder, credit card number, expiration date and CVC, in the case of online or telephone transactions.
3. Billing Data: name or business name, RFC, fiscal address.
4. Preference data: related to the room, required services and/or reason and travel preferences.
Sensitive Personal Data
Sensitive personal data is considered personal data that affects the most intimate sphere of its owner, or whose improper use may give rise to discrimination or entail a serious risk for it. In particular, those that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and moral beliefs, union affiliation, political opinions, sexual preferences are considered sensitive. In case of staying at any of our hotels, the sensitive personal data that we will ask you to provide us will be those related to health or different capacities, which will be used only to provide you with a better service and satisfy your specific needs.
Purpose and Treatment of Personal Information
Purposes that give rise to the legal relationship and are necessary for the provision of service:
1. The personal information you provide us will be used by Hotel Amaca to provide the services you request or that are part of a program you have signed up for or a purchase you have made: reservations, purchase of vacation packages, membership of vacation club, affiliation to our loyalty programs, organization of events and social gatherings, purchase of tourist products and/or services.
2. Hotel Amaca may use the personal information you provide us to offer you a better service and, where appropriate, identify your preferences during your stay and make it more pleasant.
Purposes that do not give rise to the legal relationship or are necessary for the provision of service:
1. You can also use the information to offer you promotions and tourism and commercial products, sending promotions, special services, newsletters, surveys, prize draws and other online contests.
Limitation on the Use or Disclosure of Personal Information
At any time you can express your refusal to the treatment of the purposes that do not give rise to the legal relationship or are necessary for the provision of the service, or the revocation of the consent that you have given us to the treatment of your personal data, through a request that must be submitted in writing to the Hotel Management at the following address: Calle Pino Suárez #583. Col. Emiliano Zapata. Puerto Vallarta, Jalisco. CP:48380, from 9:00 a.m. to 5:00 p.m. from Monday to Saturday (on business days) or to the email:manager@hotelamaca.com.
Said request must contain at least the following: (I) Name of the Owner of the Personal Data; (II) Email to receive notifications; (II) Documents that prove your identity or, where appropriate, the legal representation of the owner; (IV) Clear and precise description of the personal data with respect to which the right is sought to be exercised and of the right that is intended to be exercised. (V) Any other element or document that facilitates the location of personal data such as the date of your stay or the provision of the service. In the event that the request does not meet any of the requirements indicated above, the Administration Department may require you, within 5 business days of receipt of the request, to provide the necessary elements or documents to process it. You will have 10 business days to meet the request, if you do not respond within that period, the corresponding request will be deemed not submitted.
The terms of attention will be a maximum of 20 business days counted from the date on which the request is received to communicate the decision adopted, so that, if appropriate, make it effective within 15 business days following the issuance of the decision. the answer. In order to protect your confidentiality, Hotel Amaca will send the response to your request to the email you have provided for this purpose and will keep it available to the applicant at the address indicated in the previous paragraph.
Of the Exercise of the Rights of Access, Rectification, Cancellation and Opposition
Access, rectification, cancellation or opposition regarding the information you provide to Hotel Amaca indicated in the Federal Law on Protection of Personal Data Held by Private Parties, may be done by submitting the request addressed to Hotel Amaca, in terms of what is established in subparagraph E) above, which will be answered in the terms indicated therein.
Control and security of personal information
Hotel Amaca undertakes to take the necessary measures to protect the information collected, using security technologies and control procedures in the access, use or disclosure of your personal information without authorization. For online transactions, we also use security technologies that protect the personal information that is transmitted to us through various electronic means, such as the use of a secure server under the Secure Socket Layer (SSL) protocol.
However, no security or data transmission system over which the company does not have absolute control and/or is dependent on the Internet can guarantee that it is totally secure.
Electronic media and cookies
In the event that you use electronic means in relation to your personal data, cookies will be generated in order to provide you with a better service. Cookies are small pieces of information that are sent by the website to your browser. Cookies are stored on your computer's hard drive and are used to determine your preferences when you connect to the services of our sites, as well as to track certain behaviors or activities carried out by you within our sites.
In some sections of our site we require the client to have cookies enabled since some of the features require them to work. Cookies allow us to: a) recognize you when you enter our sites and offer you a personalized experience, b) know the personal configuration of the site specified by you, for example, cookies allow us to detect the bandwidth that you have selected when entering the home page of our sites, so that we know what type of information is advisable to download, c) calculate the size of our audience and measure some traffic parameters, since each browser that accesses our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting your habits and preferences, information that is useful to us to improve content, headlines and promotions for users. Cookies also help us to track some activities, for example, in some of the surveys we launch online, we can use cookies to detect if the user has already filled out the survey and avoid deploying it again, if they have. The "help" button found on the toolbar of most browsers will tell you how to avoid accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies. However, cookies will allow you to take advantage of the more beneficial features we offer, so we recommend that you leave them turned on.
Changes to this privacy statement
Hotel Amaca may at any time update this privacy statement. In the event that there are substantial changes to this statement, we will notify you through our website: www.hotelamaca.com
Therefore, we suggest you periodically visit this privacy statement to be aware of any updates.
Date of last update: February 04, 2022
Pino Suárez 583. Col. Emiliano Zapata. Puerto Vallarta, Jalisco.
Telephone: + 52 322 178 7674
Email: info@hotelamaca.com
24/7. ALL YEAR
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